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Below you will find a list of categories and for each a set of questions and answers regarding our standards, our formats and everything needed to submit and manage your mastering projects.
Click on one of the categories below to display the questions/answers:
Can I access my account at any time to view my files?
es, you can, just log in to your account using your desktop computer. Your mastered tracks will be stored there for one year after our initial upload.
I can't log in anymore!
Don't panic. If you have lost your password or been logged out for any reason, you can reset your password or receive your existing password by email right here.
Are Sphere Mastering’s services and its site secure?
The Sphere Mastering site uses industry standard 128-bit SSL encryption to protect your personal site and restrict access to your account. Encryption will include all account and credit card transactions as well as file transfers ensuring audio is secure when downloading in both directions.
Your password will remain private and you can be reminded if you lose or forget it using the link in the login section. For your own protection, we advise you not to let anyone else access your account details.